Petfairs Shipping Policy

Where do you ship to?

Currently, online orders are only available for select countries. For other countries, purchases can still be made, but please contact customer service.

Do you charge customs or import duties for international shipments?

Local taxes and import duties may apply depending on the destination. These charges are the responsibility of the recipient and are not included in the product or shipping costs. Please check with your local customs office for more details.

What shipping options are available?

We offer the following shipping methods:

1. Express Air (3-8 days to US)  – Fast, door-to-door delivery.

2. Standard Air (3-10 days to US) – Reliable and timely.

3. Discounted Air (4-25 days to US) – Economical air shipping.

4. Ocean Shipping (15-30 days to US) – Best for bulk orders.

All air shipping methods include door-to-door delivery. The estimated delivery time may vary by up to one day depending on the product and address details.

Which shipping option will ensure delivery to my doorstep?

All air shipping options (Express Air, Standard Air, and Discounted Air) include door-to-door delivery.

How long does it take to process and ship my order?

· Orders under 500 units: 3-7 days.

· Orders between 500-1000 units: 8-15 days.

· Orders over 1000 units: 16-30 days.

· Shipping time will depend on your chosen shipping method.

How can I correct my shipping address before the order ships?

Please contact our customer service team to update your shipping address before the order ships.

What should I do if my order is delayed?

If your order is delayed, please contact our customer service team. We can provide updates and assist with expediting the delivery.

Why was my order divided into two or more packages?

Orders may be split into multiple packages to reduce shipping costs or expedite delivery. If this happens, you’ll receive separate tracking information for each package.