Can I Return or Cancel an Order for a Non-Quality Issue?

Order cancellation and product returns are governed by different rules. Under the currently published policy, standard order cancellation requests must be made within 1 hour of payment, while private-label or reserved orders may not be cancelable after payment. A change-of-mind return or an item selected in the wrong size may not qualify for a refund under the wholesale policy. Contact Petfairs Support before returning or attempting to cancel an order, and include your order number so the team can confirm the applicable rule.