How Are Refunds Processed?

Refund requests are reviewed against the order details and applicable policy. If a case is approved, the refund is processed according to the confirmed resolution and payment method. Petfairs’ current public policy states approved refunds are typically processed within 3–5 business days, although review time before approval is separate and the bank or payment provider may affect when the credit appears. Keep your order number and refund confirmation in case you need to follow up.