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How long do I have to file a claim?

August 14, 2026 2:05 AM


IssueReporting Deadline
Domestic package not deliveredWithin 90 days of shipment date
International package not deliveredWithin 90 days of shipment date
Marked “Delivered” but not receivedWithin 7 days of Delivered status
Damaged packageWithin 7 days of Delivered status
Courier mis-deliveryWithin 7 days of Delivered status
We recommend submitting your claim as soon as you discover an issue.