What Is Petfairs’ Return Policy?

Petfairs reviews eligible product issues such as damaged, defective, or incorrect items under its product-support policy. Contact Customer Support within 7 days of delivery and provide your order number plus clear photos or video showing the issue. A verified eligible case may qualify for a refund or replacement, subject to the applicable policy. Do not return an item unless Petfairs provides instructions. Change-of-mind returns and other non-quality issues may be treated differently under the wholesale policy.