Which Products Are Eligible for Return or Refund?

Eligibility depends on the issue and the policy that applies to the order. Petfairs asks buyers to report eligible damaged, defective, or incorrect products within 3 days of delivery and provide supporting photos or video for review. Not every situation, including change of mind or choosing the wrong size, is necessarily eligible. Contact Petfairs Support before returning an item and wait for instructions. The team will review the evidence and confirm the available resolution for the specific case.