Shipping & Delivery
At Petfairs, operated by Multisource International LLC, we are committed to providing professional, reliable, and transparent logistics solutions for pet retailers worldwide. Whether you are stocking your local boutique or scaling your online store, our multi-channel supply chain ensures your inventory arrives on time and in perfect condition.
1. Order Processing (Handling Time)
We strive to get your orders out as quickly as possible.
● US Local Warehouse Items: Dispatched within 3 business days.
● International Factory-Direct Items: Dispatched within 3 - 7 business days.
● Order Cut-off Time: 5:00 PM (EST), Monday - Friday. > Note: Orders placed after the cut-off time or on weekends/holidays will be processed on the following business day.
2. Shipping Methods & Estimated Delivery
We support global shipping. Below are the estimated transit times for our primary markets. For other countries or regions, please refer to the estimated delivery dates displayed on the Checkout Page.
|
Destination |
Shipping Method |
Estimated Delivery |
|
United States |
Domestic (US Warehouse) |
3 - 7 Business Days |
|
Standard Air (International) |
7 - 12 Business Days |
|
|
Economy Sea (Bulk Orders) |
18 - 30 Business Days |
|
|
Australia |
Standard Air |
7 - 15 Business Days |
|
Economy Sea |
15 - 25 Business Days |
|
|
United Kingdom |
Standard Air |
7 - 15 Business Days |
|
Economy Sea |
25 - 35 Business Days |
|
|
Canada |
Standard Air |
7 - 15 Business Days |
|
Economy Sea |
20 - 30 Business Days |
3. Free Shipping Policy & Promotions
We help you maximize your profit margins by offering competitive shipping incentives.
● A. Global Economy Sea Shipping (FREE on orders over $299)
○ Condition: Order subtotal must be $299 USD or more.
○ Service: Shipped via Economy Sea. (Please refer to the table above for transit times).
● B. Domestic Fast Shipping (US to USA)
○ Eligibility: For products stocked in our US warehouse, we will prioritize local fulfillment to ensure faster delivery.
● C. Free Air Shipping Zone
○ Eligibility: Items marked with the "Free Air Shipping" badge. These items qualify for zero airfreight costs to supported destinations.
4. Customs, Duties & Taxes
We aim to provide a hassle-free wholesale experience.
● Duty-Free Experience: For the vast majority of our primary shipping routes (including the US, UK, CA, and AU), the price you see at checkout is the final price delivered to your door. All import duties and taxes are handled and pre-paid by Petfairs. There are no hidden fees upon delivery.
● Remote Regions: In rare cases involving specific remote destinations (such as certain countries in Latin America or Africa), customs policies may differ. For these regions, our customer service team will proactively contact you to provide information on any potential local fees before processing your order.
5. Order Tracking & Communication
We believe in full transparency for your supply chain.
● Standard Air Orders: A tracking number will be sent to your registered email address within 24 hours after the shipment leaves our warehouse.
● Economy Sea Orders: For bulk sea shipments, our customer service team will proactively contact you to provide status updates and logistics information.
● Status Updates: You can monitor your shipment’s progress directly on your [Order Page].
6. Damage & Loss Claims
In the rare event that an item is damaged or lost during transit:
● Reporting: Please contact our support team within 7 days of delivery.
● Compensation: We provide full support and compensation for verified shipping damages.
● Details: To learn more about our specific claims and compensation process, please refer to our [Return & Refund Policy] page.
7. Contact Our Logistics Team
● Email: service@petfairs.com
● Company: Multisource International LLC
● Address: 203 Schmid Plaza Rd, Anderson, SC 29624, USA