Help Center
How does Petfairs work?How do I start sourcing products on Petfairs?How do I create a wholesale account on Petfairs?What promotions are available right now? How do coupons work, and can I combine multiple coupons?
How do I find products on the platform?How do I know if a product fits my store?What information is shown on a product page?What types of products are available on Petfairs?Are all products suitable for resale?How are products categorized on Petfairs?How should I choose the right product category?What is the difference between "Best Sellers" and other products?What are "New Arrivals"?What are US warehouse products?
What does MOQ mean?How do retailers test new products?How are product prices determined?Do product prices include shipping?How do retailers typically price pet products?How can I estimate my profit margin?
About Shipping ProtectionShipping Protection CoverageHow to File a ClaimWhat should I do if my package is lost?What should I do if my package arrives damaged?What should I do if the courier delivered my package to the wrong address?What happens if my delivery is delayed?How do I file a Shipping Protection claim?How long do I have to file a claim?What is not covered?Can I cancel Shipping Protection?
Can I order multiple products together?What happens after I place an order?What payment methods are available?Is payment secure?How do I use a coupon code?Can I get an invoice or proof of payment?How to place a pre-sale / private label order?When should the deposit and balance of the pre-sale/private label order be paid?When will the pre-sale / private label orders be shipped?
What shipping options are available?What does door-to-door delivery mean?How long does shipping take?When should I choose US warehouse shipping?How is shipping cost calculated?How can I track my order?Where do you ship to?Do you charge customs or import duties for international shipments?Why was my order divided into two or more packages?What should I do if my order is delayed?
What is the return policy?Which products are eligible for return?What should I do if I received a damaged product?How are refunds processed?How long does a refund take?Can I return or cancel my order if it’s not a quality issue?
Where do Petfairs products come from?Are the products comparable to those sold by major retail brands?What makes Petfairs products competitive?
PetMarketData: How Smart Pet Retailers Outperform Competitors with Data InsightsWhat kind of data service can Furry Insights provide?What kind of data service can Retail Store Visit provide?Who can use this data service?How many times can one account have the free trial?How frequently is data updated?How can I stay updated on new data, reports and features?What is the source of PetMarketData?How does PetMarketData process payments?Can I cancel my subscription at any time?Can I apply for a full refund?
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FAQ
Start Here — New to Petfairs?
What is Petfairs?
Petfairs is a global B2B wholesale platform helping pet retailers source products directly from manufacturers.
Built for small and growing businesses, Petfairs offers low minimum order quantities (from one small carton), factory-direct pricing, and worldwide door-to-door delivery — making international sourcing simple and affordable.
Why retailers choose Petfairs?
What is MOQ at Petfairs?
Why are products sold by carton?
Is Petfairs safe?
How to Plan Your First Wholesale Order?
Still Need Help?
Email: service@petfairs.com
Response within 24 hours
Live chat:
For the fastest response
Phone number:
+1 (443) 449-8848