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Air Express: Small items (min. 1 carton) | Sea Shipping: All items (min. $580) | New Users: $20 coupon

Help Center

How to work with Petfairs?
How to connect your Shopify store to Petfairs?How to use the one-click listing tool?How to set up a listing template?
What kind of data service can Furry Insights provide?Who can use this data service?How frequently is data updated?Can I cancel my subscription at any time?Can I apply for a full refund?How does PetMarketData process payments?What kind of data service can Retail Store Visit provide?How many times can one account have the free trial?Do I need to provide any payment method if I want to start the 7-day free trial?How can I stay updated on new data, reports and features?What is the source of PetMarketData?PetMarketData: How Smart Pet Retailers Outperform Competitors with Data Insights
How do I place an order？What payment methods do you accept?Is there a minimum order quantity (MOQ)?Can you provide an invoice or proof of payment?How do I apply a discount or coupon?
How to place a pre-sale order?When should the deposit and balance of the pre-sale order be paid?When will the pre-sale orders be shipped?
Where do you ship to?Do you charge customs or import duties for international shipments?What shipping options are available?What should I do if my order is delayed?Why was my order divided into two or more packages?How can I track my order?
What should I do if I received a damaged product?Can I return or cancel my order if it’s not a quality issue?
How do I create an account?How do I reset my password?How do I update my contact details?
How to Choose a Reliable Pet Product Wholesale Platform: A Complete Guide for RetailersHow Petfairs Can Help You Grow Your Pet Product Business？What You Need to Know on Petfairs Marketplace?How Petfairs Helps You Stay Competitive in the Pet Products MarketMaximizing Your Sales on Petfairs: Tips for Pet Product SellersNavigating Petfairs: A Step-by-Step Guide for New SellersPetfairs Marketplace Features You Didn’t Know About