1. New buyer Coupon
New buyers will receive a $20 coupon, which will be automatically applied at checkout.
2. MOQ & Carton Information
The MOQ starts at 1 carton per SKU. Standard Petfairs carton sizes are 33×20.5×20.5 cm, 42.5×34.5×43 cm, or 41×33×20.5 cm. Each carton may contain from a few pieces to several dozen units, depending on the product. Exact carton quantities can be found on each product detail page.
3. Order Processing Time
Orders are processed within 3–7 days. Bulk orders may require additional processing time. You can track your order status in real time directly on the order page.
4. Payment Methods
We accept Visa, Mastercard, American Express, Discover, and PayPal. For T/T (Bank Wire Transfer) payments, please contact our customer service team to arrange payment details.
5. Free Economy Shipping
Free Economy Shipping is available on orders over $299. Orders under $299 will be charged based on actual shipping costs.
6. Fast Air Shipping
Fast Air Shipping is charged at actual shipping cost, regardless of order value.
7. Order Notes
If your order requires special instructions, please leave them in the Order Remarks section.
8. Returns & Replacements
We only offer replacements for shipping errors or defective items. Please contact service@petfairs.com within 7 days of delivery with photos or videos.
9. Door-to-Door Shipping
All orders from our NJ, CA, or international warehouses are shipped door-to-door with no customs fees required.
