How to Get Started with Petfairs

If you’re new to Petfairs and want to know how to start buying wholesale pet supplies easily and efficiently, this guide will walk you through everything — from registration to placing your first order, payment options, shipping, and more.

What Is Petfairs

Petfairs empowers pet retailers worldwide through a trusted global supply chain and local service teams in China, the U.S., Vietnam, and Germany.

We offer factory-direct pricing, low MOQs starting from just one carton, and a wide selection of trending, ready-to-ship pet products — all quality-inspected and available with door-to-door global delivery.

To help retailers make smarter decisions, our exclusive PetMarketData tool provides real-time insights into bestsellers and emerging market trends.

With dedicated account managers and end-to-end support, Petfairs builds long-term, competitive partnerships that help pet businesses grow faster and source smarter. Services

Our Main Services

1. Pet Supplies Supply Chain

Reliable global sourcing and logistics services for pet products — from factory to store, faster and easier.
Ready-to-ship items available from verified suppliers.

Visit Ready-to-Ship Products：www.petfairs.com

Visit Ship-from-USA Products： https://us.petfairs.com/

2. Presale Program

Access upcoming, market-leading products with low MOQs and artwork customization support — perfect for staying ahead of trends.

Visit Presale Products: Presale

3. PetMarketData

A smart data tool that reveals trending products, top-sellers, and retail insights, helping you make smarter sourcing decisions.

Visit PetMarketData :  https://petmarketdata.petfairs.com/

Why Choose Petfairs

Petfairs stands out as a trusted platform for pet product sourcing and wholesale pet supplies, helping retailers streamline purchasing and stay competitive. Here’s what makes Petfairs different:

1. Expert Sourcing Specialists
Our first-class sourcing team, with over 20 years of product selection experience, carefully curates trending, high-quality pet products based on real-time market data and industry insights.

2. Factory-Direct Prices from Verified Suppliers

Get unbeatable value with products sourced directly from manufacturers, cutting out middlemen and keeping your margins strong.

3. 10,000+ Pet Products Across All Major Categories

From toys and grooming tools to feeders and accessories — Petfairs is your one-stop sourcing hub for everything your pet store inventory needs.

4. Ready to Ship from US & China Warehouses

Enjoy flexible air and sea shipping options with reliable global coverage and faster delivery for in-demand products.

5. Flexible MOQs Starting from Just One Carton

Whether you’re a small retailer or a growing chain, Petfairs’ low minimum order quantities make bulk purchasing simple and cost-effective.

6. Quality Inspection Before Every Shipment

Every order goes through a strict quality check to ensure product consistency, durability, and customer satisfaction.

7. Exclusive PetMarketData Tool

Gain a competitive edge with data-driven insights — track bestsellers, monitor trends, and plan your next purchase confidently.

8. Daily New Arrivals & Monthly Presales
Petfairs launches 5 new pet products every day and regularly introduces exclusive presale items each month, keeping your store ahead of market trends.

How to Register on Petfairs

Getting started on Petfairs is quick and simple. Follow these steps to create your account:

1. Visitpetfairs.comor go directly to the registration page: https://www.petfairs.com/login

2. Click “Sign in / Register” on the homepage.

3. Find the blue “Sign Up” link and click it.

4. Fill in your basic information — email. You can also register easily using your Google account.

5. Select your country, set a password (6–20 characters), and click ‘Create Account.

6. Complete your profile with your name, time zone, and phone number.

7.Fill out the User Questionnaire — this helps us recommend better products tailored to your business needs.

8. Click “Done – Visit Website Now” to finish the registration process.

Once registered, you’ll unlock exclusive wholesale prices, member-only discounts, and personalized product recommendations.

How to Place an Order

After logging in:

1. Browse categories or use the search bar to find the products you need.

Please note that items are sold by the Carton — check the product details page for the number of pieces per carton, which usually ranges from a few to several dozen. You can also enter your country there to see shipping costs for sea or air freight.

2. Add products to your cart and confirm the quantities.

3. Proceed to checkout:

• Fill in your shipping address
• Choose your preferred shipping method
• Select a payment method
• Select a Coupon (If you have)

Petfairs provides detailed product information, including material, size, and MOQ, making pet product sourcing transparent, convenient, and easy to plan.

Shipping Methods

Petfairs offers flexible and reliable shipping options based on your location and order size:

• Express Delivery – MOQ: 1 carton

Fast air shipping for smaller orders.

• Economy Sea Shipping – MOQ: USD 299

Cost-effective option for larger wholesale shipments.

• Local Warehouse Dispatch (USA only)

Available for products stocked in the USA warehouse, ensuring faster domestic delivery.

Shipping Locations

China Warehouse

Most factory-direct products are shipped from our China warehouse, offering both air and sea freight options with global coverage.

China Warehouse: Tangxi Town, Yuhang District, Hangzhou, Zhejiang, 311106, China

USA East Warehouse

Located on the East Coast, this warehouse supports fast local delivery to buyers in eastern and central U.S. regions.

West Coast Warehouse: 14928 Washington Dr, Fontana, CA 92335

USA West Warehouse

Serving the western U.S. regions, this warehouse enables quicker domestic shipping and lower freight costs for nearby states.

East Coast Warehouse: 64 Brunswick Ave, Edison, NJ 08817

Please note: Warehouse pickup is not accepted without a prior appointment.

Delivery Time

From USA Warehouse

• Processing time: 1–3 business days
• Shipping time: 3–7 business days

From China Warehouse

• Air Freight: Processing time 3–7 business days; shipping 7–15 business days (varies by country)
• Sea Freight: Processing time 7–15 business days; shipping 18–45 business days (varies by country)

You can track your order status anytime in your Petfairs account.

Countries Supported

Petfairs ships worldwide — covering North America, South America, Europe, Asia-Pacific, the Middle East, and many other regions.

If your country isn’t listed during checkout, please contact our customer support team. We are continuously expanding our delivery coverage to serve buyers across the globe.

Payment Methods

Petfairs supports secure global payments, including:

• PayPal
• Credit/Debit Cards (Visa, MasterCard)
• Wire Transfer (for large orders)

All transactions are SSL-encrypted for safety.

Promotions and Discounts

Registered users enjoy exclusive savings on Petfairs:

• $80 off orders over $800
• $180 off orders over $1,500

Simply register for free to unlock these discounts and start saving on your wholesale pet supplies today.

Buyer Protection

Petfairs provides full buyer protection from order placement to delivery. In case of damaged or missing goods, Petfairs platform helps resolve disputes quickly and ensures refunds or replacements according to policy.

How to Calculate Your Profit

Petfairs offers a built-in profit calculation tool to help you estimate your potential earnings easily.

1. On each product page, you can view the estimated profit based on Petfairs’ suggested MSRP (retail price).

2. At checkout, click “Profit Estimate” to calculate your actual profit according to your own selling price — helping you plan pricing and margins more effectively.

How to Contact Petfairs

Need assistance? Reach out to the support team via:

📧 Email: service@petfairs.com

📞 Phone (USA): +1 443-449-8848

📞 Phone (China): +86 137-5715-4515

You can also contact our online customer service directly on the Petfairs website for instant support.

Our team is always ready to help with order issues, sourcing inquiries, or shipping updates.